Overview
At DABO Fashion Wear (daboitalia.com), your satisfaction matters to us. This policy explains how returns, exchanges, cancellations and deliveries are handled for orders placed on our online store in Egypt.
Our refund and returns policy lasts 14 days from the date of delivery. If more than 14 days have passed since you received your order, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it, with all original tags attached and in its original packaging.
The following items are exempt from returns for hygiene reasons: intimate wear, swimwear, and accessories such as earrings, unless the item arrived defective or damaged.
To complete your return, we require a receipt or proof of purchase (your order number or confirmation email is sufficient).
Refunds
Once your return is received and inspected at our facility, we will send you an email to confirm we have received your returned item, and to let you know whether your refund has been approved.
If approved, your refund will be processed back to your original Visa, Mastercard or Meeza payment method within 5-10 business days, depending on your card issuer or bank.
Only regular priced items may be refunded. Unfortunately, items purchased during Special Offers or sale campaigns cannot be refunded, but may be exchanged for another size or item of equal value where available.
Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank or card statement again, as processing times vary. If it has been more than 10 business days, please contact us at info@daboitalia.com and we will look into it for you.
Exchanges
We are happy to exchange items that are defective, damaged, or the wrong size. To arrange an exchange, please contact us at info@daboitalia.com with your order number and photos of the item, and we will guide you through the next steps.
Shipping Returns
To return a product, please contact us first at info@daboitalia.com so we can arrange the return and confirm the pickup or drop-off address. Our head office is located at: الكيلو 38 بحري الساحل الشمالي – طريق اسكندرية مطروح الساحلي.
Unless the return is due to our error (wrong or defective item), you will be responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.
Cancellation Policy
Orders can be cancelled free of charge before they have been shipped. Once an order has been dispatched, it can no longer be cancelled and our standard Refund and Returns policy above will apply instead. To request a cancellation, please contact us as soon as possible after placing your order at info@daboitalia.com or by phone at +201009667749 / +201223163232.
Delivery Policy
Orders are processed and shipped within 2-5 business days after payment confirmation. Delivery times vary depending on your location within Egypt and the shipping method selected at checkout. You will receive a confirmation email with tracking information once your order has been shipped. Please ensure your shipping address is accurate, as we are not responsible for delays caused by incorrect address details.
Need Help?
For any questions related to refunds, returns, exchanges or delivery, please contact us:
- Email: info@daboitalia.com
- Phone: +201009667749 – +201223163232
- Head Office: الكيلو 38 بحري الساحل الشمالي – طريق اسكندرية مطروح الساحلي